Privacy Policy for WiggyTales.com
Effective Date: January 1, 2025
Welcome to WiggyTales.com! Wiggy Tales is committed to protecting your privacy and
ensuring the security of your personal information. This Privacy Policy explains how we collect,
use, disclose, and safeguard your information when you access or use our website and services.
By using WiggyTales.com, you agree to the practices outlined in this Privacy Policy.
Contact Us
For questions or concerns, contact us:
Email: contact@wiggytales.com
Phone: +44 7476532215
Address: Chadwell Heath, Essex, United Kingdom
Thank you for trusting Wiggy Tales. We remain committed to protecting your privacy and
ensuring a secure, seller-friendly environment.d through an automated spam detection service.
Information We Collect
a. Personal Information:
⏺ Contact Information: Name, email address, phone number.
⏺ Shipping and Billing Information: Address details for processing orders.
⏺ Payment Information: Credit card details and transaction data (processed securely).
⏺ Account Credentials: Username and password for your WiggyTales.com account.
b. Non-Personal Information:
⏺ Technical Data: IP address, browser type, and device information.
⏺ Site Usage: Pages visited, time spent on the site, and interactions.
⏺ Cookies and Tracking Technologies: Data collected to enhance your experience (see
our Cookie Policy).
c. Pet Information (Optional):
⏺ Details such as pet name, age, breed, and medical history if voluntarily provided.
d. Transactional Information:
⏺ Records of purchases, returns, refunds, and disputes for seller protection and compliance.
How We Use Your Information
a. Order Processing:
⏺ Fulfilling orders and ensuring accurate delivery.
⏺ Processing payments securely and preventing fraudulent transactions.
b. Account Management:
⏺ Creating and managing your user account.
⏺ Providing responsive customer service and resolving disputes.
c. Communication:
⏺ Sending order confirmations, shipping updates, and customer service messages.
⏺ Informing you about promotions, new products, and updates (with your consent).
d. Improving Operations:
⏺ Analyzing site usage and customer behavior to optimize our services.
⏺ Personalizing content and recommendations based on your preferences.
e. Compliance and Seller Protection:
⏺ Retaining records of transactions to address disputes and comply with legal obligations.
⏺ Monitoring for misuse, fraud, or abuse of services to protect both the seller and other
customers.
Information Sharing
We may share your information with third parties in the following cases:
a. Service Providers:
⏺ Collaborating with providers for payment processing, order fulfillment, shipping, and
technical support.
b. Legal Compliance:
⏺ Sharing data to comply with legal obligations or respond to lawful requests from
authorities.
c. Seller Protection:
⏺ Retaining and sharing records related to disputed transactions or chargebacks with
relevant entities (e.g., payment processors or law enforcement).
d. Consent-Based Sharing:
⏺ Sharing information with your explicit consent, such as participating in promotional
offers.
e. Business Transfers:
⏺ Transferring data as part of a merger, acquisition, or sale of Wiggy Tales.
Your Rights
Depending on your jurisdiction, you may have the following rights:
⏺ Access and Correction: Review and correct your personal data in your account.
⏺ Data Portability: Request a copy of your data in a portable format (where applicable).
⏺ Erasure: Request the deletion of your personal data (subject to retention requirements for
legal and seller protection purposes).
⏺ Opt-Out: Decline marketing communications or cookies (see Cookie Policy).
⏺ Dispute Filing: Lodge a complaint with a data protection authority if you believe your
rights are violated.
Retention of Information
⏺ Customer Data: Retained for as long as necessary to fulfill orders and comply with legal
obligations.
⏺ Transactional Records: Retained for at least 7 years to address disputes, chargebacks,
and regulatory compliance.
⏺ Inactive Accounts: Customer data for inactive accounts may be anonymized after 3
years.
Seller Protection Provisions
To safeguard Wiggy Tales against misuse, fraud, or baseless disputes:
⏺ Transactional data, including communication records and shipping confirmations, may be
shared with payment processors or legal authorities to resolve disputes.
⏺ Items returned without authorization or those showing signs of deliberate misuse may
result in denial of refunds and permanent account suspension.
⏺ Fraudulent claims may be reported to law enforcement, and relevant information will be
shared with anti-fraud networks.
Cookies and Tracking
We use cookies to enhance your experience. You can control these settings via your browser.
Refer to our Cookie Policy for details:
⏺ Essential Cookies: Enable core website functionality.
⏺ Analytics Cookies: Help improve site performance.
⏺ Advertising Cookies: Deliver tailored ads based on your preferences.
Security
We implement advanced security measures to protect your data. These include encryption,
access controls, and monitoring for potential threats. However, no system is entirely foolproof.
Please notify us immediately if you suspect unauthorized access to your account.
Dispute Resolution
In case of disputes related to transactions, returns, or data usage:
⏺ Contact contact@wiggytales.com for resolution.
⏺ Disputes unresolved within 30 days may be escalated to a neutral mediator, subject to
jurisdictional rules.
Changes to This Policy
We reserve the right to modify this Privacy Policy to reflect operational, legal, or regulatory
changes. Updates will be posted with a revised Effective Date. Significant changes will be
communicated via email or prominent site notifications.